Privacy Policy
This Privacy Policy describes how ProHealth Asia ("we," "us," or "our") collects, uses, and protects the personal data of visitors to our website and patients who use our physiotherapy services in Singapore. We are committed to protecting your privacy and complying with the Personal Data Protection Act 2012 ("PDPA") of Singapore.
1. Collection of Personal Data
We may collect personal data from you in various ways, including, but not limited to:
When you book an appointment through our website or contact us directly. This may include your name, contact number, email address, and reason for the appointment.
When you fill out a contact form or make an inquiry. This may include your name, email address, and any information you provide in the message.
When you subscribe to our newsletter or mailing list. This may include your name and email address.
Through cookies and analytics tools that track your usage of our website. This data is typically anonymous and helps us understand how visitors use our site.
2. Types of Personal Data We Collect
The types of personal data we may collect include:
Personal Identification Information: Name, NRIC number (if required for medical records), date of birth.
Contact Information: Email address, phone number, residential address.
Health Information: Details about your medical condition, reason for seeking physiotherapy, and treatment history. We treat this as sensitive personal data and handle it with the utmost care.
Technical Data: IP address, browser type, operating system, and website usage data.
3. Purpose for the Collection of Personal Data
We collect and use your personal data for the following purposes:
To provide and improve our physiotherapy services.
To manage your appointments and communicate with you about them.
To respond to your inquiries and requests.
To send you relevant information, such as newsletters, promotions, and updates, if you have opted in to receive them.
To maintain and manage your medical records.
To process payments for services rendered.
To comply with legal and regulatory requirements.
For internal administrative purposes, such as data analysis, research, and improving our website and services.
4. Consent
By providing us with your personal data, you consent to our collection, use, and disclosure of that data as described in this Privacy Policy. You have the right to withdraw your consent at any time. If you wish to withdraw your consent, please contact our Data Protection Officer at the details provided below. Please note that withdrawing your consent may affect our ability to provide certain services to you.
5. Disclosure of Personal Data
We will not sell, rent, or trade your personal data to third parties. We may disclose your personal data to third parties in the following limited circumstances:
To our service providers: We may share your data with third-party service providers who assist us in operating our business (e.g., website hosting, IT services, payment processors). These providers are contractually obligated to protect your data and only use it for the purposes we specify.
For legal and regulatory reasons: We may disclose your data if required by law or a government authority, or if we believe it is necessary to protect our rights, property, or safety.
With your explicit consent: We may share your data with third parties if you have given us your express consent to do so (e.g., with your general practitioner or a specialist).
6. Protection and Security
We are committed to protecting the security of your personal data. We implement appropriate administrative, physical, and technical security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal of your personal data. This includes using secure servers, firewalls, and encryption where appropriate.
7. Retention of Personal Data
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When we no longer need your personal data, we will securely dispose of it.
8. Access and Correction
You have the right to request access to the personal data we hold about you and to request that we correct any inaccuracies. If you would like to make such a request, please contact our Data Protection Officer. We may charge a reasonable fee for an access request to cover our administrative costs.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website, and the new policy will be effective from the date of its posting. We encourage you to review this policy periodically.
10. Contact Us (Data Protection Officer)
If you have any questions about this Privacy Policy or our data handling practices, or if you wish to exercise your rights, please contact our Data Protection Officer:
Data Protection Officer ProHealth Asia Contact:
Email: dpo@prohealthasia.com